Last update: 04/03/2024

Privacy Policy

We at Lunarbase (together with our affiliates, “Lunarbase”, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and services (collectively, “Services”). This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal Data Collected

• Personal Information You Provide: We collect Personal Information if you create an account to use our Services or communicate with us as follows:
• Account Information: Upon creating an account, we gather pertinent details associated with your account, encompassing your name, contact information, account credentials, payment card details, and transaction history (referred to collectively as "Account Information").
• User Content: Your interaction with our Services entails the submission of Personal Information contained within the input, file uploads, or feedback you provide to us ("Content").
• Communication Information: Any correspondence initiated with us leads to the collection of your name, contact details, and the substance of the messages you convey ("Communication Information").
• Social Media Information: Our presence on social media platforms such as Instagram, Facebook, Medium, Twitter, YouTube, and LinkedIn involves the gathering of Personal Information volunteered by you, such as your contact details, when you engage with our social media pages ("Social Information"). Furthermore, the hosting entities of our social media pages may furnish us with aggregated data and analytics concerning our social media engagements.
• Other Information You Provide: We collate supplementary information you provide, encompassing participation in events or surveys, or details submitted to verify your identity ("Other Information You Provide").

Automatically Received Personal Information from Service Usage: Upon your visit, utilization, or interaction with the Services, we automatically acquire the following details regarding your activities, interactions, or usage ("Technical Information"):

• Log Data: When you use our Services, your browser or device automatically sends us Log Data. This includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, and your interactions with our Services.
• Usage Data: We collect information about how you use our Services, such as the types of content you view or engage with, the features you use, and the actions you take. This may also include details like your time zone, country, access dates and times, user agent and version, type of computer or mobile device, and your network connection.
• Device Information: This includes details about the device you are using, such as its name, operating system, device identifiers, and browser type. The information we collect may depend on the type of device you use and its settings.
• Cookies: To improve your experience and administer our Services, we use cookies. These are small pieces of data sent to your browser by a website you visit. You can choose to accept all cookies, reject all cookies, or receive notifications whenever a cookie is offered, allowing you to decide each time. However, if you reject cookies, certain parts of our website may not function properly.
• Analytics: We utilize various online analytics tools that use cookies to help us understand how users interact with our Services and enhance their experience.

2. How we use personal information

We may utilize Personal Information for the following objectives:

• Provision, administration, maintenance, and/or analysis of the Services.
• Enhancement of our Services and execution of research activities.
• Communication with you, including the dissemination of information regarding our Services and events.
• Development of new programs and services.
• Prevention of fraud, criminal activities, or misuse of our Services, and safeguarding the security of our IT systems, architecture, and networks.
• Execution of business transfers.
• Adherence to legal obligations, legal processes, and protection of our rights, privacy, safety, or property, as well as those of our affiliates, you, or other third parties.

Aggregated or De-Identified Information: We reserve the right to aggregate or de-identify Personal Information to render it incapable of identifying you. Such information may be utilized to assess the effectiveness of our Services, enhance and introduce features, conduct research, and pursue similar objectives. Moreover, we may analyze the general behavior and attributes of Service users periodically and share aggregated information, such as general user statistics, with third parties, publish it, or make it generally accessible. Aggregated information may be collected through the Services, cookies, and other methods outlined in this Privacy Policy. De-identified information will be maintained and utilized in an anonymous or de-identified state, and we will refrain from attempting to re-identify the information unless mandated by law.

As previously mentioned, we may utilize the Content you provide to us to enhance our Services.

3. Disclosure of personal information

Under certain circumstances, we may disclose your Personal Information to third parties without providing additional notice to you, unless otherwise mandated by law:

• Vendors and Service Providers: We may disclose Personal Information to vendors and service providers to assist us in meeting business operational needs and performing specific services and functions. These may include providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers. These parties will access, process, or store Personal Information solely in accordance with our instructions while performing their duties to us.
• Business Transfers: In the event of strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively referred to as a "Transaction"), your Personal Information and other relevant data may be disclosed during the diligence process with counterparties and other parties involved in the Transaction. It may also be transferred to a successor or affiliate as part of that Transaction, alongside other assets.
• Legal Requirements:We may share your Personal Information, including information about your interaction with our Services, with government authorities, industry peers, or other third parties under the following circumstances:
  • When required by law or in good faith belief that such action is necessary to comply with a legal obligation.
  • To protect and defend our rights or property.
  • If we determine, at our sole discretion, that there is a violation of our terms, policies, or the law.
  • To detect or prevent fraud or other illegal activities.
  • To ensure the safety, security, and integrity of our products, employees, users, or the public.
  • To protect against legal liability.
• Affiliates: Personal Information may be disclosed to our affiliates, which are entities controlling, controlled by, or under common control with Lunarbase. Our affiliates may utilize the Personal Information we share in a manner consistent with this Privacy Policy.
• Other Users and Third Parties You Share Information With: Certain features of our Services allow you to display or share information with other users or third parties. It is important to ensure that you trust any user or third party with whom you choose to share information.

4. Your rights

Depending on your location, you may have certain statutory rights concerning your Personal Information. These rights may include:

• Accessing your Personal Information and comprehending its processing procedures.
• Erasing your Personal Information from our records.
• Rectifying or updating your Personal Information.
• Transferring your Personal Information to a third party (right to data portability).
• Exercising control over how we process your Personal Information.
• Revoking your consent — particularly if we rely on consent as the legal basis for processing — at any time.
• Objecting to our methods of processing your Personal Information.
• Lodging a complaint with your local data protection authority.

Some of these rights can be exercised through your Lunar account. If you are unable to do so through your account, please submit your request via email at contact@lunarbase.ai.

5. Additional U.S. state disclosures

In addition to the information provided in previous sections, we disclose various categories of Personal Information as follows:

• Identifiers: This may include your name, contact details, IP address, and other device identifiers. We may disclose this information to our affiliates, vendors, and service providers for processing as instructed by us. It may also be shared with law enforcement and other third parties for legal purposes, parties involved in Transactions, corporate administrators managing enterprise or team accounts, and other users or third parties with whom you choose to share it.
• Commercial Information: This encompasses your transaction history. We reserve the right to disclose this information to our affiliates, vendors, and service providers for processing as per our instructions. Additionally, it may be shared with law enforcement and other third parties for legal purposes, parties involved in Transactions, and corporate administrators managing enterprise or team accounts.
• Network Activity Information: This includes content and your interactions with our Services. We retain the option to disclose this information to our affiliates, vendors, and service providers for processing as instructed. Additionally, it may be shared with law enforcement and other third parties for legal reasons, parties involved in Transactions, and other users or third parties you choose to share it with.
• Geolocation Data:We reserve the right to disclose this information to our affiliates, vendors, and service providers for processing as instructed. Additionally, it may be shared with law enforcement and other third parties for legal reasons and parties involved in Transactions.
• Sensitive Personal Information:This includes your account login credentials and payment card information. We share this information with our affiliates, vendors, and service providers, as well as with law enforcement agencies and parties involved in Transactions.

Individuals may have the following privacy rights regarding their Personal Information, to the extent permitted by local law and subject to applicable exceptions:

• The right to receive information about our processing of your Personal Information, including the specific pieces of Personal Information collected from you.
• The right to request the deletion of your Personal Information.
• The right to rectify your Personal Information.
• The right to be free from discrimination related to the exercise of any of your privacy rights.

We do not engage in the "sale" of Personal Information or the "sharing" of Personal Information for cross-contextual behavioral advertising, as defined under applicable local law. Furthermore, we do not process sensitive Personal Information for the purpose of inferring characteristics about a consumer.

Authorized Agents. You may also authorize an agent to submit a rights request on your behalf. In such cases, the agent must provide signed written permission to act on your behalf. Additionally, you may be asked to independently verify your identity and provide proof of residency. Authorized agent requests can be submitted to contact@lunarbase.ai.

Appeals. Depending on your jurisdiction, you may retain the right to appeal a decision we make regarding requests to exercise your rights under relevant local laws. To file an appeal, please send your request to contact@lunarbase.ai.

Verification. To safeguard your Personal Information from unauthorized access, alteration, or deletion, we may request verification of your credentials before processing a request to know, correct, or delete Personal Information. If you do not hold an account with us or if we suspect fraudulent or malicious activity, we may require additional Personal Information and proof of residency for verification purposes. Failure to verify your identity may result in the inability to fulfill your request.

Exercising Your Rights. To exercise your rights as described in this section, in accordance with local law, you can submit a request via email to contact@lunarbase.ai.

6. Children

Our Service is not designed for individuals under the age of 13. Lunarbase does not knowingly gather Personal Information from children under the age of 13. If you suspect that a child under 13 has provided Personal Information to Lunarbase through the Service, please reach out to us at contact@lunarbase.ai. We will promptly investigate any reports and, if necessary, remove the Personal Information from our systems. If you are 13 or older but under 18, you must obtain permission from your parent or guardian to utilize our Services.

7. Links to other websites

The Service may feature links to other websites not operated or supervised by Lunarbase, including social media services ("Third Party Sites"). Your interactions and data shared with Third Party Sites will be governed by their respective privacy policies and terms of service, distinct from the provisions outlined in this Privacy Policy. The inclusion of these links does not constitute an endorsement or comprehensive review of these external sites by Lunarbase. For insights into their privacy practices and policies, kindly direct inquiries to the Third Party Sites directly.

8. Security and Retention

We employ commercially reasonable technical, administrative, and organizational measures to safeguard Personal Information, both online and offline, against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, it is important to acknowledge that no Internet or email transmission can be entirely secure or error-free. Specifically, emails sent to or from us may not be secure. Consequently, individuals should exercise caution when determining the information they transmit to us via the Service or email. Furthermore, we do not assume responsibility for the circumvention of any privacy settings or security measures implemented on the Service or third-party websites.

We will retain your Personal Information only for the duration necessary to provide our Service to you, or for other legitimate business purposes, such as resolving disputes, ensuring safety and security, or fulfilling our legal obligations. The duration of retention will vary depending on several factors, including the quantity, nature, and sensitivity of the information, the potential risk associated with unauthorized use or disclosure, the purpose for processing the information, and any applicable legal requirements.

9. International users

By utilizing our Service, you acknowledge and comprehend that your Personal Information will undergo processing and storage within our facilities and servers located in the United States. Furthermore, it may be disclosed to our service providers and affiliates situated in other jurisdictions.

Legal Basis for Processing. The legal bases for processing your Personal Information include:

• Performance of a contract with you: This applies when we furnish and maintain our Services. Processing Account Information, Content, and Technical Information is essential for the provision of our Services. Failure to furnish this information may impede our ability to deliver the Services to you effectively.
• Our legitimate interests:We have a vested interest in shielding our Services from abuse, fraud, or security risks. Additionally, we aim to refine, enhance, or publicize our Services, which includes the training of our models. Such pursuits may necessitate the processing of Account Information, Content, Social Information, and Technical Information.
• Your consent: In instances where we seek your consent to process your Personal Information for specific purposes communicated to you. You maintain the right to revoke your consent at your discretion.
• Compliance with legal obligations:We utilize your Personal Information to fulfill legal mandates and obligations, ensuring adherence to applicable laws. This extends to safeguarding our rights, safety, and property, alongside those of our affiliates, users, or third parties.

Data Transfers: As necessary, we will employ suitable safeguards for transferring Personal Information beyond specific countries. Personal Information transfers will only occur in accordance with a legally valid transfer mechanism.

Data Protection Officer: For inquiries regarding the processing of Personal Information, you may reach out to our data protection officer at contact@lunarbase.ai.

10. Changes to the privacy policy

We reserve the right to update this Privacy Policy periodically. Upon doing so, we will publish an updated version on this page, unless another form of notice is mandated by applicable law.

11. How to contact us

If you have any questions or concerns that have not been addressed in this Privacy Policy, please reach out to our support team.